Operational monitoring, alert review and preventive maintenance based on real use.
KEENON operational support
Alpha Care: continuity, maintenance and SLA for KEENON robots.
A service to keep the fleet running: technical support, preventive maintenance, updates, parts, training and operational performance monitoring.
What's included
Support designed for real operations, not just for selling robots.
Alpha Care supports the deployment and life cycle of the fleet, with indicative levels that adjust to the model, use and criticality of each installation.
Support for firmware, maps and software improvements through KEENON Cloud, with data processing compliant with GDPR.
Indicative coverage of parts, labour and call-outs according to the contracted level.
Usage protocols, team training and documentation to reduce repetitive incidents.
Alpha Care levels
Essential, Pro and Premium according to operational criticality.
The amounts are indicative per robot per month. The final proposal is validated with a site assessment, model, usage hours and coverage scope.
| Level | Includes | SLA | Light class | Medium class | Heavy class |
|---|---|---|---|---|---|
| Essential | Remote support, basic preventive maintenance and operational review. | No availability guarantee | €36/month | €36/month | €36/month |
| Pro | Priority support, extended maintenance, parts and operations monitoring. | ≥95% | €85/month | €92/month | €105/month |
| Premium | Advanced SLA, enhanced coverage, replacement on critical failure and periodic review. | ≥98% | €214/month | €224/month | €244/month |
Light class: T8, T9, C30. Medium class: T10, T11, T3, W3, S100, S300. Heavy class: C40, C55. In OpExFlow, Alpha Care is included within the monthly fee.
Alpha 4D Method
How we deploy it: diagnosis, design, deployment and data.
Before talking about fees or model, we validate routes, schedules, lifts, surfaces, congestion points and operational cost. The goal is for the robot to work where it really delivers a return.
- 01DiagnosisMap of areas, routes, shifts and hidden costs.
- 02DesignModel, accessories, routes, maps and Alpha Care level.
- 03DeploymentInstallation, training, SOPs and go-live.
- 04DataPerformance monitoring, incidents and improvements.
15-day pilot
Validation before scaling.
When the environment allows, we propose a measurable pilot to check routes, team adoption, robot capacity and operational return before expanding the fleet.
Next step
We define the right Alpha Care level for your operation.
We analyse criticality, schedules, internal team, surface area, lifts, routes and replacement needs to recommend Essential, Pro or Premium.